Technical Data:

1. Dealer Relationship:

You are warmly welcome to join us and be one of our dealer. We ensure each  dealer will have great benefit and develop with us together.
HalloMotor owns a team of engineers and mechanics to design, develop and produce  electric bikes and tune their performance.
Our dealer are given no min purchase limits. Dealers can select from our range  of products and place order via our website or email.
Our team in worldwide will provide support for all warranty issues especially  assembly and electrical system. Part replacements and shipping are covered by us  if it is genuine quality and design issue. In general, our dealers should have  experience to deal with general bicycle issues. Dealer can return any faulty  goods and receive full refund. Usual worn out parts (such as tire, tube, brake  pads) are not be covered.
Dealer can end dealer relation and contract at any time, after return all unsold  goods, full or partial refund will be made according to the age and condition of  the goods.

2. Assembly Service:
We can supply ebike assembly service in Germany and Austria (pick up your  bicycle, convert to ebike and deliver you), if you need this service, please  kindly contact us.

3.  Warranty:
One year quality warranty. Damages caused by buyer\'s wrong operation are not  covered in warranty. Usual worn out parts are not be covered. We have repair and  return center in USA and Europe. 

4. Delivery and Shipping:
This is DIY product need to be produced according to your requirement, so  we need about 4-6 days for production and test. If you have urgent request,  please kindly confirm with us.
This item ship from China. Shipping methd: Fedex, TNT, UPS or DHL

5. Customs duty / tax: not included, we are not  responsible for it.  European Union countries are  duty free.

6. Return and replacement:  
We accept returns and exchanges within 14 days of receipt of the item. The buyer  is responsible for the return cost. The product must be new and same as original  status with all inside. Only for product quality problem, we pay shipping costs.

7. Feedback: 
Your satisfaction and positive feedback is very important and will encourage us  to develop and supply more new products, there is no 100% good products in the  world, we always try our best to help our customers solve problem together. We  look every customer as our best friend, want to share experience and photos each  other, hope to get more understand and patience. Any negative feedback will hurt  relationship of both sides and help nothing to solve problem.